Frequently Asked Questions
Everything you need to know about our fine foods and delivery.
How should I store my preserves after opening?
To maintain peak freshness and flavor, we recommend refrigerating our jams, marmalades, and spreads after opening and consuming them within four weeks.
Do you offer international shipping for your food products?
Yes, we ship our products globally. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Are your products suitable for vegetarians and vegans?
The majority of our preserves and honeys are suitable for vegetarians. Specific vegan information is listed on each product page under the nutritional facts section.
What is your return policy for perishable items?
Due to food safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How do you ensure the glass jars don't break during transit?
We use custom-designed, eco-friendly protective packaging specifically engineered to cushion glass jars and prevent breakage during the shipping process.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your package's journey to your doorstep.