Returns & Exchanges

At Tiptree, we take great pride in the quality of our preserves and gourmet goods. If your order arrives damaged or is incorrect, we are committed to making it right through a swift replacement or refund process.

1

Contact Support

Email our customer service team within 14 days of receipt with your order number and details regarding the issue.

2

Provide Documentation

For damaged or spoiled items, please attach clear photographs of the product and packaging to help us process your claim.

3

Return Authorization

Once reviewed, we will provide a return authorization number and a prepaid shipping label if the return is due to our error.

4

Refund Processing

After we receive your returned items or verify the claim, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing